Refund Policy
This policy explains when money paid to Elevate Digitals is refundable. It applies alongside our Terms of Service.
You see your homepage design before you pay anything. We build the first concept free. If you don't want to go ahead after seeing it, you owe nothing — so no refund is needed in the first place.
Deposits
Once you approve the concept and pay the 50% deposit, we schedule your project and start building. The deposit covers work already committed and reserved time.
- Within 7 days of paying, before build work has started: full refund of the deposit.
- After build work has started: we refund the deposit less the value of the work already completed, calculated against the agreed scope. We will show you the breakdown.
- Once the build is substantially complete: the deposit is not refundable, as the work it paid for has been done and is available to you.
Final payments
The remaining balance is payable on completion, before launch. Because you review and approve the site before this payment, final payments are not refundable once the site has been delivered and launched.
Monthly retainers
- Retainers are billed monthly in advance and may be cancelled at any time with 30 days' notice.
- We do not refund part-months. Your plan runs to the end of the period you have paid for.
- If we fail to deliver the services in your plan for a full billing month, that month is refunded.
If we cancel
If we are unable to complete your project for any reason on our side, we refund everything you have paid for work not yet delivered, and you keep the completed work.
What isn't covered
We can't refund on the basis of:
- A change of mind after the site has been built to the agreed scope
- Search rankings, traffic, or sales not meeting expectations
- Third-party costs already paid on your behalf, such as domain registration or paid plugins
- Delays caused by content or approvals not being supplied
How to request a refund
Email elevatedigitalwebs@gmail.com with your name, the payment reference, and the reason. We respond within 5 working days. Approved refunds are paid back through Paystack to the card or account used, and typically reflect within 10 working days depending on your bank.
Disputes
If you are unhappy with a decision, tell us and we will work through it with you directly. Nothing in this policy affects your rights under the South African Consumer Protection Act.